Pursuant to the Privacy Act 1988 (Cth) we are required to provide you with certain information about personal information we collect about you.
NAME: THE LOCAL PHONEBOOK COMPANY PTY LTD (ACN 117 547 190) OFFICE LOCATION: 30 Bridge Street, Bendigo, Victoria POSTAL ADDRESS: PO Box 324, Bendigo, Vic, 3552. TELEPHONE: 1300 850 342 FACSIMILE: 1300 732 141 EMAIL: info@tlpb.com.au
You are entitled access to personal information held by us about you (unless an exception applies under the Privacy Act). If you would like access to the information we hold about you, contact us. You may be required to provide proof of your identity and submit and sign an application in writing.
We are the publishers of a Public Number Directory (PND) pursuant to the Telecommunications Integrated Public Number Database (IPND) Scheme 2007 and the Telecommunications Act 1997 (Cth) and various Ministerial Instruments and Determinations made under this Act. The Australian Communications and Media Authority (ACMA) granted The Local Phonebook Company Pty Ltd the first Final Authorisation under the IPND Scheme to publish a PND on the 19th of November 2008.
We are also the publishers of an Electronic Search Engine (ESE) which only uses information derived directly from customers (Qualifying Entries) that are not in any way derived from the IPND.
We are required to collect from the IPND and publish in alphabetical order the name, address and telephone number of each and every listed number in the geographic area covered by our PND. We only publish Public Number Directory Data (PNDD) from the IPND where the entry is marked as a Listed Entry (LE) and only the Finding Name, Finding Address and Public Number are published. No Public Number Customer Data (PNCD) is published or used in any way whatsoever. Where an entry is marked as a Suppressed Address (SA) the Finding Address is removed. We do not receive Unlisted or Silent Numbers from the IPND in any way, shape or form whatsoever.
For our ESE, the only way that any entity may be published is to become a Qualifying Entry. That is, by way of commercial contract to The Local Phonebook Company Pty Ltd via our PND. Contact our sales team on 1300 850 342.
Our ESE is not Reverse Searchable and it is illegal for any attempt to be made to use it as such. Any attempt at Reverse Searching our ESE will be logged and reported to the appropriate authorities.
If you would like more information about the publication of your details in our PND or ESE contact us. We only collect other information about you directly from you if you provide it to us for the purpose of advertising in our PND or ESE. This information may take the form of additional information you request us to publish, your contact details, billing address and details. This information will only be disclosed by us to a third party for the purpose of enforcing any contract with you or where required by law to do so. Even after we have established a commercial relationship with you, we only publish additional information after you have received a proof and have signed and return that proof.
If you believe that any information we hold about you is incorrect please contact us to make arrangements for it to be corrected. If that information relates to your name, address or telephone number obtained by us from the IPND in our PND then you need to also contact your Telephone Carriage Service Provider (that is, the phone company you have your service with) to have that error rectified by them to ensure it is corrected not only in our PND but other Directories and is accurately available to Emergency Services. The IPND is a nation database and can only be changed by IPND Data Providers. The Local Phonebook Company Pty Ltd is not an IPND Data Provider; it is an IPND Data User only. We do not provide data to the IPND, only your Phone Company can do that.
If the error relates to any information we have publish on our ESE, contact us immediately to have it rectified. We may require any changes in writing and also require 100 points of identification from you, a revised contract and revised proofs.
If you have a complaint concerning our use of, or collection of, personal information about you, please contact us. If you are not satisfied with our response you may complain to the Privacy Commissioner. The contact details for the Privacy Commissioner are as follows:
Telephone: 1300 363 992 TTY: 1800 620 241 (this number is dedicated for the hearing impaired only, no voice calls) TIS: Translating and Interpreting Service: 131 450 (If you don’t speak English or English is your second language and you need assistance to communicate call the Translating and Interpreting Service and ask for the Office of the Privacy Commissioner. Apart from the local call cost this is a free service to you.) Post: GPO Box 5218 Sydney NSW 2001 Facsimile: +61 2 9284 9666 Email: privacy@privacy.gov.au.
The Australian Communications and Media Authority (ACMA) is a statutory authority within the federal government portfolio of Broadband, Communications and the Digital Economy.
The organisation has central offices in Canberra, Melbourne and Sydney, with regional offices and operations centres throughout Australia which together employ approximately 500 people.
ACMA was established on 1 July 2005 by the merger of the Australian Broadcasting Authority and the Australian Communications Authority. ACMA works closely with relevant industries to achieve active self-regulation, while ensuring industry compliance with licence conditions, codes and standards. ACMA monitors the effect of regulations to ensure they are responsive to the community’s needs.
The Integrated Public Number Database (IPND) is an industry wide database of all listed and unlisted public telephone numbers. It was established in 1998 and is managed by Telstra under the Carrier Licence Conditions (Telstra Corporation Limited) Declaration 1997. A copy of the carrier licence is available on the Department of Broadband, Communications and the Digital Economy website at www.dbcde.gov.au.
If you have any queries or complaints with the way your information is disclosed in this publication, you should contact
Address: PO Box, 13112 Law Courts, Melbourne, Victoria, 8010 Telephone: 03 9963 6800 Facsimile: 03 9963 6899 TTY: 03 9963 6948 Web: www.acma.gov.au
The Local Phone Book Company Pty Ltd is committed to quality in the production of this publication and has in place a Dispute Resolution Policy in compliance with Australian Standard AS ISO 10002-2006. Should you have a complaint about the content of our PND or any other matter concerning your dealings with the Local Phone Book Company Pty Ltd you should;
Complete and deliver to us a complaint form (a copy of which is published on page 4 of our PND) setting out in as much detail as possible, your details, the details of your complaint and what you would like us to do to rectify your complaint; If you are unable for whatever reason to complete and deliver to us a complaint form, contact us on 1300 850 342 to let us know of your complaint;
Once you have lodged your complaint with us we are committed to acknowledging your complaint within 3 days of receiving your complaint and to providing you with a response, including if appropriate, our proposed action in respect of your complaint within 10 days of receiving it.
Whilst your complaint remains unresolved we are committed to communicating with you at least once every 14 days to provide you with an update of the status of your complaint and any action that has or will be taken to resolve it.
If there is action we can reasonably take to resolve your complaint we are committed to taking that action and informing you of our proposed action.
If your complaint is resolved to your satisfaction we will close our file. We will retain your complaint file for a period of 7 years from the date of the complaint after which time it may be destroyed.
If you are unhappy with the manner in which your complaint is being handled by us you may contact us and ask to speak with our Dispute Resolution Manager. If you are still not satisfied with how your complaint is being handled you may wish to contact the Australian Communications and Media Authority.
If we are unable to resolve your complaint we are committed to referring you, if possible, to someone who can.
We are committed to reviewing and improving our ability to deal with and resolve complaints and we would welcome any comments on our handling of your complaint. Please direct your comments, in writing if possible, to the Dispute Resolution Manager at our office.
IF YOUR COMPLAINT RELATES TO AN ERROR WITH THE WAY YOUR NAME, ADDRESS OR PHONE NUMBER IS LISTED IN OUR PND YOU MUST CONTACT YOUR TELEPHONE SERVICE PROVIDER TO ENSURE THAT THIS ERROR IS CORRECTED FOR ALL DIRECTORIES AND FOR EMERGENCY SERVICES PURPOSES. CONTACT INFORMATION CAN BE LOCATED ON YOUR PHONE BILL.
